Friction Lab: An Advanced Workshop for Software Engineers

1-Day Workshop with Mary & Tom Poppendieck - April 23rd, 2019

You have great software engineers. They work on autonomous product teams that deliver frequently. The products are doing well. But — there is always a But. Things could be better. Something is frustrating team members or disappointing customers or slowing things down. What is it?

Friction. No matter how well things are going, there will always be friction. Consumers experience friction when using your product. Friction delays a team’s response to a product request. Friction makes the code difficult to change. Differing expectations create friction among team members. Competing goals create friction between teams.

The purpose of this workshop is for attendees to identify the largest source of friction– the biggest thing that keeps them from doing their best work — and come up with a plan for reducing that source of friction.

This workshop assumes that people attending the lab are familiar with lean principles and agile practices, and have worked to implement them. In the lab, attendees learn a pattern for identifying and reducing friction that they can use again and again to improve the way their work works.


You will Learn:

  • Why friction is a good measure of a system’s performance
  • How to map your customer’s journey / your development process
  • Typical points of friction and how others have confronted them
    • The three greatest causes of friction in the customer journey
    • When flow efficiency is much more efficient than resource efficiency
    • What’s wrong with proxies
    • How architecture impacts organizational structure
    • The benefits of having a Resoposible Engineer
    • Why Sync and Stabalize promotes organizational alignment
  • A reference process for modern digital systems
  • How to attack friction as a part of regular activities


Learn from the Experts:

Learn first-hand from thought-leaders Mary and Tom Poppendieck how to move to the far side of paradox and a lean mindset. Mary and Tom have pioneered the application of Lean Thinking to software development and documented their principles in books



Introduction to Friction

  • What is Friction?
  • Learning to see Friction


  • Dissatisfied Customers
  • Disengaged Contributors
  • Breakout Discussion


  • Resource Efficiency (vs, Flow Efficiency)
  • Proxies
  • Breakout Discussion


  • Defects
  • Dependencies
  • Breakout Discussion






Get your early bird tickets for this full-day workshop, or maximise your learning & savings with our workshop + ALI2019 conference 2-day ticket bundle

Friction Lab Workshop Early Bird Ticket €795
  • Ticket to 1-day Friction Lab Workshop with Mary & Tom Poppendieck
  • Save €155 on final workshop price
  • Offer ends December 31st 2018
Buy Now
Friction Lab Workshop + 2-day Conference Ticket Bundle €1195
  • Ticket to 1-day Friction Lab Workshop with Mary & Tom Poppendieck
  • 2-day ALI2019 conference ticket
  • Save €100 on final prices for conference & workshop
Buy Now
Friction Lab Workshop Regular Ticket €950
  • Ticket to 1-day Friction Lab Workshop with Mary & Tom Poppendieck
Buy Now