As testers, we typically focus on metaphors from Engineering and Manufacturing and learn from the related disciplines, yet there is so much to gain by learning about other industries and Disciplines. The Aviation industry recently has had a lot of bad press yet it still much we can learn from in terms of Quality Culture. Aviation has a history of continually learning and improving through the use of checklists, black box recorders, blameless culture, cockpit re-design and Crew Resource Management (CRM). In this talk, the stories of the origins of these innovations will be shared based on the findings from two significant Books that have focused on the Aviation Industry, The Checklist Manifesto by Atul Gawande, and Black Box Thinking by Matthew Syed.

Takeaways: 

• The Relationship between Culture and Quality.
• Willingness to learn from other Industries and Disciplines, and apply the lessons learned.
• Key Learnings from the Aviation Industry.